Last Updated: July 26, 2025

By accessing or using BigBroBudget services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the platform.

1. Introduction
BigBroBudget provides arrival concierge services for global newcomers to the UK — including students, workers, tourists, and dependents. Our services include SIM setup, bank account support, starter kits, housing, meals, and real-time helpdesk.

2. Eligibility
Users must be 18+ or have guardian consent, and provide accurate personal/travel details.

3. Nature of Services
We facilitate services, but don’t directly own SIM networks or banks. Users must accept third-party terms where applicable.

4. User Responsibilities
Users are responsible for updating travel info, submitting correct details, and not misusing the service.

5. Payment & Refunds
Prices are in GBP.
Refunds are only for duplicate/error transactions or failure of our service.
No partial refunds once external processes (e.g., SIM/card setup) begin.

6. Non-Arrival Policy
If a user fails to arrive in the UK within 60 days of expected date:
- All services (SIM, bank setup, kit delivery) will be automatically cancelled
- No refunds will be provided
This ensures service availability and regulatory compliance.

7. Privacy & Data
Data is collected only with user consent
No third-party sharing without permission
Users can request data deletion
See full Privacy Policy

8. Limitation of Liability
We are not liable for third-party delays, user mistakes, or government decisions.